Frequently asked questions
ORDERS & SHIPPING
Which size should I order?
Can I get more specific information about an item?
The item I want to order is out of stock, will it be available again soon?
How do I take care of my items?
How do I know if my order has been confirmed?
I have not received a confirmation email, what should I do?
My order is not available after all, what happens next?
My order is damaged or incomplete, what should I do?
Where can I see the status of my order?
Can I change or cancel after placing my order?
What are the costs of shipment of my order?
I have noticed a typo in my address details, what should I do now?
When will my order be delivered?
Do I have to pay import duties or other additional costs?
RETURNS & COMPLAINTS
What is the return policy?
How can I return an item?
Can I exchange an item?
What are the costs to return an item?
When can I expect my refund?
Where can I report a complaint?
How can I pay?
How do I see if my payment is accepted?
How do I create an account?
Do I need to have an account to place an order?
I forgot my password, what should I do?